Return & Refund Policy

TweeDorbs believes in helping its customers as far as possible, and therefore has a liberal Return & Refund policy. Under this policy:

    • Cancellations will be considered only if the request is made within 12 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

    • In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

    • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team, after looking into your complaint, will make an appropriate decision.

    • In case of returns, the shipping charges will be deducted and the refund amount will be initiated after deducting the delivery charges.

    • In case of any Refunds approved by the TweeDorbs, it’ll take 1-3 business days for the refund to be processed to the end customer.

    • In case of exchange (size or quality issues), the return will be handled by the TweeDorbs team without any additional charges. However, if there is still a return or exchange that has to be made, then the shipping charges will be taken care of by the customer. 
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    • In case of exchange ( Color issues ),the shipping charges will be covered by the Customer. At the time of confirmation, the customer is free to ask any questions regarding color, as the final decision will be theirs.

 

  • Refund process: To request a refund, please contact us at tweedorbs@gmail.com or +91 9630187674.
    Once the item is returned, we will process your refund within 2-3 business days.
  • Exclusions: We do not offer refunds for the following items:-
    1. Items that have been used or damaged
    2. Items that are not in their original condition
    3. Items that are not returned with the original product.
  • Shipping costs: You will be responsible for paying for the shipping costs of returning the item.

We hope this return policy is clear and easy to understand. If you have any questions, please do not hesitate to contact us.

Personal Information

We collect the following personal information from you:

  • Information you provide us: We collect information you provide to us when you create an account, sign up for our newsletter, or contact us. This information may include your name, email address, phone number, and other contact information.
  • Information we collect automatically: We collect information about your computer and your interaction with our website. This information may include your IP address, browser type, operating system, referring pages, and the pages you visit on our website.
  • Information from third-party services: We may receive information about you from third-party services, such as Google Analytics. This information may include your demographic information, interests, and browsing behavior.

How we use your personal information

We use your personal information for the following purposes:

  • To provide you with our services: We use your personal information to provide you with the services you have requested, such as creating an account, signing up for our newsletter, or contacting us.
  • To improve our website: We use your personal information to improve our website and make it more user-friendly.
  • To send you marketing communications: We may use your personal information to send you marketing communications about our products and services. You can unsubscribe from these communications at any time.
  • To comply with the law: We may use your personal information to comply with applicable laws and regulations.

Your rights

You have the following rights with respect to your personal information:

  • The right to access your personal information: You have the right to request a copy of your personal information that we hold.
  • The right to correct your personal information: You have the right to request that we correct any inaccurate or incomplete personal information that we hold about you.
  • The right to delete your personal information: You have the right to request that we delete your personal information.
  • The right to object to the processing of your personal information: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • The right to withdraw your consent:If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

How to exercise your rights

You can exercise your rights by contacting us at tweedorbs@gmail.com

Data security

We take Physical security measures as we store your personal information in secure locations to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be available on our website.