Return & Refund Policy

📦 Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.
  • Once the order is processed or shipped, cancellation may not be possible.

❕ Damaged / Defective Products

  • If you receive a damaged or defective item, please contact us within 2 days of delivery.
  • Share clear photos/videos on WhatsApp: +91 9630187674
  • Our team will verify and assist you accordingly.

💬 Product Not As Expected

  • If the product doesn’t match your expectations, inform us within 2 days of delivery.
  • Our team will review the case and provide a suitable solution.

🔁 Return Policy

  • Returns must be requested within 2 days of receiving the product.
  • The product must be:
    • Unused
    • In original condition
    • With original packaging

🚚 Return Shipping Options

  • Customers can self-ship the product to us
    OR
  • Request us to arrange pickup by paying a ₹99 return shipping fee.

🔄 Exchange Policy

✔️ Size / Quality Issues

  • First exchange will be handled by TweeDorbs without additional charges.
  • If further exchanges/returns are required, shipping charges will be borne by the customer.

🎨 Color Issues

  • Exchange shipping charges will be paid by the customer.
  • Customers are encouraged to confirm color details before placing the order.

💸 Refund Policy

  • Refund will be processed after the product is received and inspected.
  • Delivery charges will be deducted from the refund amount.
  • Refund will be initiated within 1–3 business days.

⚠️ Important Conditions

  • Return pickup may be cancelled if:
    • Wrong product is sent back
    • Product is not in original condition
  • Additional charges may apply for re-scheduling pickups

❌ Non-Returnable Items

We do not accept returns/refunds if:

  • Product has been used or damaged
  • Product is not in original condition
  • Original packaging is missing

📩 How to Request a Return / Refund

💡 Final Note

We aim to provide a smooth and fair experience for all our customers.
If you have any questions, feel free to reach out — we’re happy to help 💖

 

Personal Information

We collect the following personal information from you:

  • Information you provide us: We collect information you provide to us when you create an account, sign up for our newsletter, or contact us. This information may include your name, email address, phone number, and other contact information.
  • Information we collect automatically: We collect information about your computer and your interaction with our website. This information may include your IP address, browser type, operating system, referring pages, and the pages you visit on our website.
  • Information from third-party services: We may receive information about you from third-party services, such as Google Analytics. This information may include your demographic information, interests, and browsing behavior.

How we use your personal information

We use your personal information for the following purposes:

  • To provide you with our services: We use your personal information to provide you with the services you have requested, such as creating an account, signing up for our newsletter, or contacting us.
  • To improve our website: We use your personal information to improve our website and make it more user-friendly.
  • To send you marketing communications: We may use your personal information to send you marketing communications about our products and services. You can unsubscribe from these communications at any time.
  • To comply with the law: We may use your personal information to comply with applicable laws and regulations.

Your rights

You have the following rights with respect to your personal information:

  • The right to access your personal information: You have the right to request a copy of your personal information that we hold.
  • The right to correct your personal information: You have the right to request that we correct any inaccurate or incomplete personal information that we hold about you.
  • The right to delete your personal information: You have the right to request that we delete your personal information.
  • The right to object to the processing of your personal information: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • The right to withdraw your consent:If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

How to exercise your rights

You can exercise your rights by contacting us at tweedorbs@gmail.com

Data security

We take Physical security measures as we store your personal information in secure locations to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be available on our website.